What are the delivery costs and options?
Your order will be delivered in plain packaging by Australia Post.
All orders are dispatched the same day where the order is finalised before 3pm ACST, except for orders made after this time, on Saturdays, Sundays, and public holidays, which are then dispatched the following business day. These dispatch guidelines are subject to the availability of the product, where if dispatch is delayed by more than one business day, the customer will be contacted.
Sometimes, depending on your location and what you are buying, there will not be a choice of delivery option.
Parcel Post takes 2-4 working days to 95% of the country. Outlying areas may take longer – you can check the estimated delivery time of your parcel using the Australia Post site.
Your parcel is tracked to your door
When your order has been dispatched, we'll send you an email with the tracking number and a link to the Australia Post website where you can track it. All parcels require signature upon delivery, so we can ensure it is delivered to you. If you’d like to have your parcel delivered via non-signature post, please specify when you make your order.
What do Good Vibrations parcels look like?
We provide discreet delivery in Australia Post satchels, so nobody knows what's inside.
What if you're out when your order arrives?
If you're out when your package is delivered, your mail person will take it to the nearest Post Office. They will leave a card explaining how you can collect your parcel. All parcels require signature upon delivery, so we can ensure it is delivered to you. If you’d like to have your parcel delivered via non-signature post, please specify when you make your order.
Orders will be held at your nearest Post Office for 10 working days before being returned to us.
Don't forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
What if your order doesn't arrive when you expect?
If your parcel is more than 5 working days overdue, please contact us.