Product Returns & Warranty
Product Returns and Warranties
All our toys and products are checked, within reason, that they are operating as expected before they are mailed to you. We offer a 30-day warranty on products that have a manufacturing fault from the date you receive the products. Many toys and products have their own brand warranty, which can be followed up with the manufacturer of the product. Manufacturer contact information is available on the packaging of the toy or product.
If you have received a faulty product, contact Good Vibrations immediately by either phone or email. Where the product is found to be faulty by Good Vibrations staff, we will exchange it for the same item. Proof of purchase must be produced
We will cover the cost of shipping a replacement item to you, however shipping costs of sending the faulty item to Good Vibrations is the responsibility of the customer. If an item is found not be to faulty, it will be returned to the customer at the customers expense.
Good Vibrations must be notified within 30 days of the arrival of your product to be eligible for any warranty issues,
All returns must be sent to:
PO Box 158
PARK HOLME SA 5043
When returning your product, please include the following information:
- Full name
- Contact phone number and email address
- Order number
- Reason why you are returning the product
Please retain a tracking number so you can trace the parcel as it is retuned to Good Vibrations. Once we have confirmed the item is faulty, we will replace it within 5 business days of receipt.
Before returning your product, ensure you have explored all options of fault first. Make sure you are using the correct batteries, and that they have been inserted correctly. Ensure the battery compartment is sealed appropriately. Try new batteries, and check that battery connectors are not wet or have another physical barrier preventing power transmission.
Due to health & hygiene reasons, we are unable to offer an exchange policy for change of mind on adult products- so please choose carefully before you buy.