Privacy Policy

What is your privacy policy?

This policy covers the processing of all personal information by Good Vibrations, whose registered address is PO Box 158, Park Holme, South Australia 5043.

This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which we will process any personal information we collect from you, or that you provide to us. Please read the following carefully.

Information we may collect about you

We may collect and process the following information about you:

Information you give us. You may give us information by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

The following information may be collected, but will be anonymised and will not contain any information from which you can be identified:

• Technical information, including the Internet protocol (IP) address of your computer, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Cookies

We use cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time, and to personalise the contents our website as well as to ensure a consistent experience. We also use cookies to track how visitors interact with our website to monitor how we are performing.

No personally identifiable information is stored in these cookies.

Emails

We will email you to process your order and afterwards to introduce you to the benefits of our loyalty programme. We will never pass on your email address or personal information to a third party for marketing purposes other than our own. We will provide your email address to delivery services for the sole purpose of sending you tracking notifications for your delivery.

You can unsubscribe any time

When you join the Good Vibrations email newsletter, you can unsubscribe at any time by clicking the unsubscribe link that is at the bottom of every message that we send.

How we use your personal information

Personal information you provide is used by us only for the following purposes:

• To improve your shopping experience at our website

• To process your order

• With your permission, to notify you of products or special offers that may be of interest to you

Disclosure of your information

We do not share your personal information with Good Vibrations subsidiaries, our ultimate holding company and its subsidiaries.

If we sell or buy any business or assets, we may disclose such information in the event of the sale or purchase of such business or assets as may reasonably be required.